Frequently Asked Questions
When will my order ship?
Orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
How long does shipping take?
Standard shipping typically takes 3–7 business days within the U.S. Delivery times may vary during holidays or special launches.
How do I know what size to order?
Our pieces are designed to fit true to size. For the best fit, please refer to our Size Guide on each product page. If you're between sizes or need help, feel free to contact us.
What are your products made from?
Our collections are thoughtfully crafted using soft, breathable fabrics designed for all-day comfort and everyday wear.
Can I return or exchange my order?
Yes! We accept returns and exchanges on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
Do you ship internationally?
At this time, we only ship within the United States. We hope to expand internationally in the future!
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update your shipping address.
How can I contact ShéShé Collective?
You can reach us anytime through our Contact page or by emailing us at:
Will sold-out items be restocked?
Some of our bestsellers may be restocked, while others are released in limited quantities. Follow us on social media or join our email list to stay updated on restocks and new arrivals.
How can I stay updated on new collections?
Follow ShéShé Collective on Instagram and TikTok, and subscribe to our email list to receive updates on launches, restocks, and exclusive offers.