Refund & Exchange Policy

At ShéShé Collective, we want you to love every order. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must:

• Be unworn, unwashed, and in their original condition.
• Have all original tags attached.
• Be free of stains, odors, pet hair, or any signs of wear.

Once your return is received and inspected, we’ll process your refund to your original payment method. Please allow 5–10 business days for your bank or card provider to complete the refund after it has been issued.

Exchanges

We offer free exchanges within 14 days of delivery for a different size, subject to product availability.

If your requested size is unavailable, you may choose a full refund or store credit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We’ll work quickly to make it right at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.

Contact Us

If you have any questions about your return or exchange, please contact us at sheshecollective@yahoo.com. We’re happy to help and will do our best to make your experience with ShéShé Collective a great one. 🤎